As of December 1st 2024, we value your time and ask that you value ours. To ensure fair scheduling and accommodate all clients, we have the following cancellation and no-show policy:    1.    Cancellations with Less Than 24 Hours’ Notice:    •    If you cancel your appointment with less than 24 hours’ notice, 50% of the service fee will be charged.    2.    Cancellations with Less Than 12 Hours’ Notice:    •    If you cancel your appointment 12 hours within your scheduled service, 100% of the service fee will be charged.    3.    No-Call/No-Show Appointments:    •    If you do not call/show up for your scheduled appointment, 100% of the service fee will be charged. These fees will be applied to the payment method on file or must be paid prior to booking future appointments. ​ The booking policy applies for bookings/vouchers via third-party platforms. The voucher is the source of payment. The voucher(s) are redeemed when scheduling the appointment. The voucher is forfeited if canceled less than 24 hours and/or no-call/no-show. A new voucher/booking would need to be purchased to be applied to future booking.​ If you need to reschedule, please do the following: -Text us at 702-625-7115 -Email us booking@relaxingpalmsmnb.com -Log into your customer account before the 24 hours window Thank you for your understanding and supporting our business!!